How long does it take to ship my order?
During the week: 24 to 48 h. Over the weekend: the following Monday. Please note there is a 7-10 day processing time for all orders before they dispatch.
How can I track my order?
Once your order is shipped you will receive an email with an online tracking number.
02. Shipping & returns
ls delivery free in US?
Unfortunately we don’t currently offer free delivery outside United Kingdom. However, we are always improving and hope this changes in the future
Do you deliver internationally?
Yes, we accept orders from all over the world. The delivery costs vary depending on the destination. You can check this via our shipping page.
How long does it take to receive my order?
This depends on the shipping option selected at checkout but once your product has shipped, it usually takes 2 to 3 business days in UK, 3 to 5 in Europe. 2 to 7 for the rest of the world. If you have not received your products, feel free to contact us using our contact page.
03. Products
What are your maintenance instructions?
It is very important to wash and condition your hair as much as possible weather that be before or after you install your extensions and regularly after that. Make sure you are using a trusted brand of shampoo and conditioner. Use lukewarm water to rinse your hair extensions and allow it to air dry. Lastly be make sure your very gentle when handling our frontals and closures when taking of glue etc, this is to avoid rips in your lace. See more here
Where are your products packaged?
All our hair is authentic and direct from our vendor. It is packaged by our customer service team and all items go through quality check before dispatch.
How do I take care of my hair?
We provide an extensive hair care routine via our hair care page and recommended products on our product page.